Principles of Communication
£25+VAT

Started on July 13, 2020

The ability to communicate with co-workers, clients and management is vital for people to understand and be understood a a clear and succinct way.  Good communication always involves good listening skills and the ability to be able to empathise with the person you are conversing with.   The absence of empathy is the inability to attempt to view issues from differing points of view which indicates a lack of regard for the other party to the conversation.  Effective communication skills training identifies and works on removing these barriers.

Four Methods of Communication

Verbal Communication: This is actively speaking to others to make yourself understood or to explain your position or views.  Active listening in a conversational exchange is part of verbal communication.

effective communications training

Non Verbal Communication:  This form of communication can be overt; pointing or waving.  It can also be more subtle and generally give cues to what direction a conversation is taking, for instance a person with crossed arms is generally thought to be conversing in a defensive way.  Verbal conversations are always enhanced by non verbal communications though body language and voice intonation.

Written Communication is measured and more thought out and deliberate than either verbal or non verbal communication.  Unlike the other forms of communication, there reader, or listener, takes a much more passive role while the writer, or talker, composes words to be presented in a deliberate style.

Visual communication involves the use of graphs, charts and pictures instead of words. Lke written communication there is and active and passive participant.

When working in the adult social care sector, communicating is essential to develop your understanding of a service user’s needs, so you can provide them with the support they require. If the information exchanged is inaccurate or misleading, mistakes can be made which can result in ineffective care and a negative view of the service. Professionals will form many different relationships in their work. Some will be formal and others more informal. Whoever you are communicating with and whatever the method you use it is essential that you make sure your communication is appropriate and effective.

This course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these to ensure people you communicate with understands what you are want to convey while allowing space for them to have a voice.

Course ContentModule
Reasons People Communicate1
Ways of Communicating2
Identifying Communication Barriers3
Reducing Communication Barriers4
Checking Understanding5
Getting Help with Communication Issues6
Confidentiality7

Online assessment for the Principles of Communication is carried out by a series of multiple choice questions. Candidates require 70% correct answers to secure a pass.  PDF certificate will be sent directly to your inbox.  Hard copy certificate on requrest.  Duration: 75 minutes (Note: This is based on the amount of video content shown and is rounded off.  It does not account in any way for loading time or thinking time on the questions).

Other related courses to our effective communication skills training include
Emotional Intelligence
Negotiation Skills