Conflict Resolution in the Workplace
£35+VAT

Started on November 17, 2019

Conflict Resolution in the Workplace (click here)

‘Unmanaged conflict is the largest reducible cost in organisations today, and the least recognised’ Our society, and therefore our workplaces, are full of individuals with very different backgrounds, beliefs, values and attitudes. With such diversity conflict, at some point, is inevitable. Conflict in workplaces is not only inevitable, it can actually be valuable. That is if it is handled correctly and focused on the right areas.

This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.

Course ContentModule
The causes and symptoms of conflict at work1
Resolving Conflict2
The Five Conflict Modes3
Using the Modes4
Assertiveness5
Making Positive Outcomes6

Online assessment is carried out by a series of multiple choice questions. Candidates require 70% correct answers to secure a pass.  PDF certificate will be sent directly to your inbox.  Hard copy certificate on requrest.  Duration: 45 minutes (Note: This is based on the amount of video content shown and is rounded off.  It does not account in any way for loading time or thinking time on the questions).

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