Customer Services

Started on November 17, 2019

Customer Service Training (click here)

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.

But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more

Course ContentModule
About the Course1
What is Customer Services2
The Goals of Great Customer Service3
Discovering and Understanding Customer needs4
Delivering Maximum Levels of Customer Service5
Making Customers Feel Great from the start6
Communication Skills7
Non-Verbal Communication and Body Language8
Dealing with Customer Complaints9

Online assessment is carried out by a series of multiple choice questions. Candidates require 70% correct answers to secure a pass.  PDF certificate will be sent directly to your inbox.  Hard copy certificate on requrest.  Duration: 75 minutes (Note: This is based on the amount of video content shown and is rounded off.  It does not account in any way for loading time or thinking time on the questions).